The real focus of establishing optimal customer satisfaction is a combination of expectation and mindset. Presentability is also a key factor to consider, but its good to learn in small chunks, so well save that for another time. For this moment, lets dive right in!
What Agents Need to Expect
Unless youre in a particular niche service industry, most people arent going to be contacting you with a smile on their face and cash burning a hole in their pocket to spend it on whatever it is you have to offer. For example, if youre in the business as a plumber, auto repair technician, electrician, exterminator, or anything even remotely related then you already know people are calling you because they have a problem, and people with problems are NOT typically happy about it.
So theyre not happy, thats to be expected